PRIVACY POLICY

At PetSupplier.ca, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website petsupplier.ca.

By using our site, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website, we may collect the following information:

  • Personal Information: name, billing/shipping address, payment details, email address, phone number, and any other details you provide when creating an account or completing a purchase.

  • Device Information: IP address, browser type, operating system, and browsing behavior through cookies and analytics tools.

  • Order Information: products purchased, payment method, shipping details, and communication history.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders

  • Communicate with you regarding your purchase or inquiries

  • Provide customer support

  • Send updates, promotions, or newsletters (only if you opt in)

  • Improve our website, products, and services

  • Detect and prevent fraud or unauthorized transactions

3. Sharing Your Information

We respect your privacy and never sell your personal information. However, we may share information with trusted third parties when necessary:

  • Service Providers: payment processors, shipping carriers, and analytics providers

  • Legal Compliance: if required by law, court order, or government regulation

  • Business Transfers: in case of a merger, acquisition, or sale of business assets

4. Cookies & Tracking

Our site uses cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember preferences

  • Analyze site traffic and improve functionality

  • Deliver relevant advertising

You can manage or disable cookies through your browser settings, but some site features may not function properly without them.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Opt out of marketing emails at any time (unsubscribe link provided in each email)

  • Request details on how your data is used and shared

To exercise your rights, contact us at: support@petsupplier.ca

7. Security of Your Information

We implement appropriate technical and organizational measures to safeguard your personal information. However, please note that no system is 100% secure, and we cannot guarantee absolute protection.

8. Third-Party Services

Our website may include links to third-party services (such as payment gateways or social media platforms). These services have their own privacy policies, and we are not responsible for their practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

📧 Email: infopetsupplier@gmail.com
🌐 Website: www.petsupplier.ca